Optimum Prime Services Ltd

Privacy Policy

Last updated: May 2025

Optimum Prime Services Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect personal data when you use our website or engage with our services.

1. Who We Are

Optimum Prime Services Ltd is a company registered in England and Wales. Our contact email is [email protected].

2. What Data We Collect

We may collect the following personal data:

  • Name and contact details (email address, phone number)
  • Company or organisation name
  • Property address and details provided for service enquiries
  • Communication records and enquiry content
  • Website usage data (via cookies — see our Cookie Policy)

3. How We Use Your Data

We use your personal data to:

  • Respond to service enquiries and provide quotations
  • Deliver contracted services and manage service accounts
  • Maintain service records and documentation
  • Communicate regarding ongoing or proposed work
  • Comply with legal obligations

4. Legal Basis for Processing

We process personal data on the basis of: (a) your consent where given; (b) the performance of a contract or pre-contractual steps; and (c) our legitimate interests in operating our business and responding to enquiries.

5. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We may share data with professional advisors, regulatory authorities where legally required, or service providers who assist us in delivering our services — subject to appropriate data protection obligations.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for 12 months if no engagement follows. Service records are retained for the duration of the relationship and for a reasonable period thereafter.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure where data is no longer needed
  • Object to or restrict processing in certain circumstances
  • Lodge a complaint with the Information Commissioner's Office (ICO)

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

9. Contact Us

To exercise your rights or raise a privacy concern, contact us at [email protected].